The success of a leader will rise or fall on the decisions that he or she makes about the people around him or her.

We can't exactly figure out why, but our customers have no fears of using their checking account, while credit cards are still a problem. I'm assuming checks have been around longer, and are more trusted, while credit cards have a sort of stigma attached to them.

Do what you do because Jesus is watching, not so you'll end up on some top 100 church list or be the envy of the next pastors gathering. That stuff doesn't matter. Be innovative because you believe people matter and you want to please Jesus.

The goal isn't innovation. The goal is effectiveness. We strive for innovation because we want to be effective.

It left a stain on the psyche of black Pittsburgh. You can never drive on Route 51 and not think of it.

This being on the public record in the fall of this year will clearly state what we hope will never again happen in the city of Pittsburgh,

What we don't want to do is price the national park experience out of anyone's lifestyle. But when you look at fees for places like Grand Canyon, you still get a lot of bang for your buck.

We're looking to make a nice profit tapping into this market, but checking is an old payment method. You can't afford to ignore it, but I wouldn't plan my business around it for the next five years.

When we first looked at fully guaranteed services, we looked at the price and said 'no way,' ... Fortunately, all of these companies were eager to negotiate a better price.